FAQs

Got questions? We’ve got answers!

Our FAQ page is designed to help you find quick, clear answers to common queries about products, orders, shipping, returns, and more. Whether you’re wondering about paint finishes, delivery times, or just general queries, we’ve covered the essentials to make your shopping experience smooth and hassle-free.

Still need help? Our customer support team is ready to assist!

General

We use 100% recyclable cardboard for our delivery boxes and inserts, and we encourage all customers to recycle whenever possible. The only exception is the tape used to seal the lids, which is non-recyclable.

Colour

It is not possible to guarantee that the colours displayed on your device will match exactly to the paint shipped due to the different screen configurations and settings.

With this in mind, we would recommend you order a Sample Pot to check you are happy before making a bigger purchase.

Order & Payment

After placing your order, you’ll receive a confirmation email with your unique order number. Be sure to reference this number for any inquiries.

We use Dojo to process credit and debit payments. Dojo accepts all major credit and debit cards including Apple Pay/Google Wallet.

Additionally, Payments can be made directly with PayPal

All prices shown on our website are inclusive of VAT at the current rate.

Delivery

Please see our Delivery & Returns page for more details.

We use a variety of couriers depending on the item and location. For more details see Delivery & Returns

Stock

If an item you’ve requested is out of stock in-store, we aim to ship directly from the supplier, where applicable. If this is not possible due to certain conditions we will contact you within 24 hours of your order being placed.

Returns

If you receive a faulty item, please inform us, with your Order Reference Number, within 48 hours of receipt of the item so we can assist you. However, please note that mixed-to-order paint is non-refundable.

You may return any unused item in its original condition for a refund or exchange, provided you notify us within 14 days of receiving your order. Please note that bespoke products, such as mixed-to-order paint, are not eligible for returns.

If you’ve received an incorrect paint order, please reach out to our customer service team with your order reference number, and we’ll promptly look into the issue.

As paint mixed is made-to-order we are unable to accept returns on paint that has been mixed already.

Damages

If there are no signs of leakage, your paint remains intact and is safe to use.

Please reach out to the courier used and contact their customer service for any leakages.

Complaints

We are dedicated to delivering exceptional service to all our customers and will strive to address your complaint promptly and efficiently.

Please fill out the form on our Contact Us page and make sure to include your Customer Reference/Order Number.

All complaints will be handled with the utmost discretion and confidentiality