We want you to love your purchase, but if something isn’t quite right, here’s how we handle returns:

• You may return unused items in their original condition within 30 days of receipt for a full refund or exchange.
• Bespoke products, including mixed-to-order paints, and  Wallpaper are non-returnable due to their custom nature through mixing and custom orders.

• Returns must be initiated within 30 days of delivery.
• Returned items must be securely packaged to avoid damage in transit
• Items damaged in transit through the fault of the customer are ineligible for a refund

• If delivery fails after two attempts, the order will be returned to store.
• Such orders will be treated as cancelled.
• Refunds will be issued minus delivery charges and where applicable any costs associated with mixed paints.

Please note that colours displayed on screens may vary from actual paint shades due to device settings.

To ensure satisfaction order a sample pot here.

• Refunds are typically processed within 5–7 business days after we receive your returned item.
• You’ll receive a confirmation email once your refund has been issued.
• Refunds are issued to the original payment method.

• Customers are responsible for return shipping costs
• We do not charge a restocking fee.

• Contact us immediately if you wish to cancel your order.
• Once mixing begins, mixed-to-order paints cannot be cancelled.
• Orders cannot be cancelled once dispatched; they must be returned by the customer.

If you have questions or need assistance with a return, please contact our Customer Support and include your Order Number for faster service.